In response to the measures taken by the government and for the sake of the hygiene, safety and health at our resorts, TopParken has taken far-reaching safety and hygiene measures at its holiday resorts. Read about the measures taken here
TopParken voucher – Redeeming & frequently asked questions
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Lately, many of our guests have chosen to cancel their booked vacation because of the Corona virus. We have also had to close a number of our holiday resorts as a result of the measures taken by the government. This was a big disappointment for you, but also for us. Your well-deserved holiday could not go ahead and we could not do what we love doing; providing wonderful holidays in the Netherlands for both young and old.
Luckily we were able to provide the TopParken voucher to everyone who couldn't or didn't want to spend their holiday during this period, so that they can still enjoy a well-deserved holiday at a later time. This voucher has the value of the sum that was already paid by you and can be used to book a new holiday whenever it suits you.
Frequently asked questions about the TopParken voucher
Do you have any questions about redeeming the voucher, the conditions thereof, and the possibilities of the TopParken voucher? Or do you have any questions about the safety measures taken at our holiday resorts? Then read the FAQs below.
What measures does TopParken take to prevent the spread?
Until when can I redeem the voucher?
The voucher can be redeemed through 31-12-2021 and is valid for a stay in 2021 or 2022.
For what period can I use the voucher?
The voucher can be used for stays with a latest arrival date of 12/31/2022.
How do I receive the voucher?
You will receive the voucher by email. Also make sure to check your spam box. If you have not received the voucher yet, please contact our customer service team at +31 (0)88 500 2424.
Do I have to spend the full amount on the voucher in one go?
No, you do not have to spend the entire amount at once. When the new reservation is cheaper than the credit on your voucher, the remaining amount on your voucher will remain active, with a validity period until October 4th, 2021.
What is the value of the voucher?
The voucher has the same value as the amount already paid from your original reservation.
When am I entitled to a voucher?
If you have booked a stay and you would rather not come despite our measures, you are entitled to a voucher.
I do not have an email address, how do I get the voucher?
If you do not have an email address, you will receive the voucher by mail. We will use the address that you gave us.
What are the advantages of a voucher?
- You have not lost your money.
- You have until 01/01/2022 to book a new vacation during a period of your choice.
- You can make a new booking through our website.
- You can book whenever you want.
- You can again choose a stay during 2021 or 2022.
- You can, subject to availability, make a booking at a holiday park of your choice.
Can I transfer the voucher to someone else?
The voucher is tied to the main booker, so it is not transferable.
I haven't received my voucher yet. Now what?
Our system will automatically send you an email containing the voucher code (also check your spam box). If you haven't received it, please contact our customer service via telephone number +31 (0)88 500 2424.
What happens if my new stay is more expensive than the available credit on my voucher?
If your new stay is more expensive than the value of your voucher, you will have to pay the remaining amount.
Can I redeem the voucher for cash?
No, the voucher cannot be redeemed for cash.
Adding the voucher via the website doesn't seem to work, what should I do?
If the voucher code does not work, please contact our customer service team at +31 (0)88 500 2424.
Can I also use the voucher to book at a different TopParken holiday resort?
Yes, with the voucher you can make a booking at a vacation park of your choice.
I didn't book through TopParken. Now what?
If you have not directly booked through TopParken's website or customer service, you should contact the organization through which you placed your reservation.
Is your question not listed?
Please contact our customer service. This can be done by phone at +31 (0)88 - 500 2424 or by email at verhuur@topparken.nl.
Redeeming the voucher
Have you received an email from us with the TopParken voucher, and would you like to redeem it? Below is a short explanation of how it works.
- Copy the voucher code that is included in your email.
- Go to our website https://www.topparken.com/book.
- Choose the holiday resort where you have previously booked your stay, your desired holiday home, and your desired period of stay. Once done, go to the next step.
- You will see a field where you can enter the voucher code.
- Please paste your voucher code.
- The balance of the voucher will be deducted from the total amount (using the little 'i', you can view the remaining balance on your voucher).
- Go on and finish your booking.
- After confirming your booking, your code is redeemed.
Voucher terms
- The voucher has to be redeemed before 01/01/2022.
- The voucher can be used for stays with a latest arrival date until 12/31/2022.
- The new booking is subject to availability.
- If the new booking is more expensive than the credits on your voucher, then you have to pay the remaining amount.
- If the new booking is less expensive than the credits on your voucher, the remaining amount will stay active until the expiration date noted above.
- In case of cancellation of your new booking, we will again issue a voucher for any remaining amount paid with a voucher.
- The voucher is not transferable and cannot be exchanged for money.
Different terms and conditions apply if a park is closed due to government orders. For these vouchers it is possible, subject to discussion, to have the credits of your voucher paid out at the end of the expiration date. For more information about this, please get in touch with our customer service.
