Is your question not listed? Then fill out our contact form, or contact us by telephone at 088 - 500 2424.

Is it possible to clean the holiday home yourself, without paying for the final cleaning?

It is not possible to rent the holiday home without the final cleaning fee. This fee is mandatory.

How can I see that TopParken rental has received my payment?

When the payment has been processed in our system, you will receive a payment confirmation within 3 working days. If you pay online, you can immediately see that the payment has been processed.

Will I receive a payment confirmation after payment?

Yes, you will receive a payment confirmation after you have paid.

What fees will I need to pay on arrival?

The full travel sum needs to be paid before arrival. You can find further information about the payment terms on your booking confirmation.

* Some tour operators do not require that you pay the full travel sum. In that case, you will pay the remaining sum when you arrive at reception.

Can I pay the entire travel sum upon arrival?

No, the travel sum needs to be paid before arrival, unless you made your booking a short time before arrival.

Is bedding included in the fee?

It is mandatory to rent bedding. Therefore, this is included in the total sum. You will be charged for bedding for everyone from 3 years of age. All beds will have been made for you when you arrive.

Are towels and kitchen towels included in the fee?

Towels and kitchen towels are not included in the price. These will not be present when you arrive at the holiday home. You have the option to rent these online, through +31 (0)88 500 24 24, or at park reception for € 4.50 per set.

What payment methods can I use at the park?

You can use the following payment methods at all of our holiday parks.

  • Cash
  • Credit card: Visa, Mastercard
  • Debit card
  • Union pay

What are the reception opening hours?

The receptions at our holiday parks are open during the following times:

Monday through Friday 9 a.m. - 5 p.m.
Saturday and Sunday 10 a.m. - 5 p.m.


The reception opening hours are different during the holiday period.

Monday through Saturday 9 a.m. - 5 p.m.
Sunday 10 a.m. - 5 p.m.

Until what time can I check in?

At all of our holiday parks, you can check in from Monday through Sunday, between 3 p.m. and 5 p.m.

What is the latest check-out time?

At all of our holiday parks, you will need to check out before the following times.

  • Monday through Friday before 10 a.m.
  • Saturday and Sunday before 11 a.m.

Can I park my car at the accommodation/camping pitch?

If it possible, you can park up to one car at your holiday home, apartment, or camping pitch.

Is it possible to check in at an earlier/later time?

You can check in between 3 p.m. and 5 p.m. If you wish to arrive at an earlier or later time, you can contact reception on the day of arrival.

If you arrive after 5 p.m., you will need to contact reception. Reception will inform you of the check-in procedure. This is only possible if the booking has been paid in full.

Will the holiday parks be firework free during New Year's Eve?

The following holiday parks will be firework free during New Year's Eve.

  • Résidence de Leuvert in Cromvoirt
  • Landgoed de Scheleberg in Lunteren
  • Recreatiepark de Wielerbaan in Wageningen
  • Résidence Valkenburg in Valkenburg
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Park Westerkogge in Berkhout
  • Recreatiepark het Esmeer in Aalst
  • Recreatiepark Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Recreatiepark de Woudhoeve in Egmond a/d Hoef

You can find more information at TopParken.nl/vuurwerkvrije-vakantieparken

Is istpossible to check out at a later time?

You can check out between 9 a.m. and 10 a.m. If you wish to depart at an earlier or later time, you can ask about the possibilities at reception during your stay.

Can I bring my pet?

Pets are allowed at all of our holiday parks. If you are bringing a pet, you must inform us of this before arrival. Pets are not allowed in all of our holiday homes. Up to two pets are allowed per holiday home.

You can find more information at TopParken.nl/vakantie-met-je-huisdier

Is there an outdoor swimming pool at the holiday park?

The following holiday parks have a heated outdoor swimming pool with a children's pool.

  • Landgoed de Scheleberg in Lunteren
  • Bospark Ede in Ede
  • Recreatiepark ’t Gelloo in Ede
  • Résidence Valkenburg in Valkenburg
  • Résidence de Leuvert in Cromvoirt
  • Park Westerkogge in Berkhout
  • Parc de IJsselhoeve in Nieuwerkerk aan den IJssel
  • Recreatiepark Noordwijkse Duinen in Noordwijk
  • Recreatiepark de Woudhoeve in Egmond aan den Hoef

You can find more information about our holiday parks with a swimming pool at TopParken.nl/vakantie-met-zwembad

Is there an indoor swimming pool at the park?

The following holiday parks have a heated indoor swimming pool.

  • Recreatiepark ’t Gelloo in Ede
  • Recreatiepark de Wielerbaan in Wageningen
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Parc du Soleil in Noordwijk

You can find more information about our holiday parks with a swimming pool at TopParken.nl/vakantie-met-zwembad

Is it possible to reserve breakfast?

At the following holiday parks, it is possible to reserve breakfast at the restaurant.

  • Park Westerkogge in Berkhout (on request, during restaurant opening hours)
  • Recreatiepark het Esmeer in Aalst (on request, in the holiday period during restaurant opening hours)
  • Recreatiepark Noordwijkse Duinen in Noordwijk (on request, during restaurant opening hours)
  • Parc du Soleil in Noordwijk (only in high season)

In addition, the following holiday parks offer a sandwich service year round, or during high season.

  • Résidence Valkenburg in Valkenburg
  • Recreatiepark het Esmeer in Aalst
  • Recreatiepark Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Recreatiepark de Woudhoeve in Egmond aan den Hoef

I would like to be guaranteed a non-smoking holiday home.

All of our holiday homes are non smoking. That means you will always have a non-smoking holiday home.

Is there an entertainment program for children?

The following parks have an entertainment program for children.

  • Landgoed de Scheleberg in Lunteren
  • Bospark Ede in Ede
  • Recreatiepark ’t Gelloo in Ede
  • Résidence de Leuvert in Cromvoirt
  • Résidence Valkenburg in Valkenburg
  • Recreatiepark de Wielerbaan in Wageningen
  • Recreatiepark het Esmeer in Aalst
  • Park Westerkogge in Berkhout
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Recreatiepark Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Recreatiepark de Woudhoeve in Egmond aan den Hoef

Is there a shop at the holiday parks?

The following holiday parks don't have a shop. They do have a sandwich service year round, or during high season.

  • Recreatiepark ’t Gelloo in Ede
  • Recreatiepark het Esmeer in Aalst
  • Recreatiepark Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Recreatiepark de Woudhoeve in Egmond aan den Hoef
  • Résidence Valkenburg in Valkenburg

Is there an AED at the holiday parks?

Yes, all of our parks have an AED. You can ask where it is located at reception.

Is there a laundromat at the holiday park?

You can use the laundromat (for a fee) at the following parks:

Holiday park Washing machine Dryer
Landgoed de Scheleberg in Lunteren € 4.00 € 2.00
Bospark Ede in Ede € 4.00 € 2.00
Recreatiepark 't Gelloo in Ede € 4.50 € 2.00
Résidence de Leuvert in Cromvoirt € 4.00 € 2.00
Résidence Valkenburg in Valkenburg € 4.00 € 2.00
Recreatiepark de Wielerbaan in Wageningen € 4.00 € 2.00
Park Westerkogge in Berkhout € 4.00 € 2.00
Recreatiepark het Esmeer in Aalst € 4.00 € 2.00
Résidence Lichtenvoorde in Lichtenvoorde € 4.00 € 2.00
Parc de IJsselhoeve in Nieuwerkerk a/d IJssel € 4.00 € 2.00
Recreatiepark Noordwijkse Duinen in Noordwijk € 4.00 € 2.00
Parc du Soleil in Noordwijk € 4.00 € 2.00
Recreatiepark de Woudhoeve in Egmond a/d Hoef € 5.00 € 2.50

Which holiday parks have wireless internet?

You will have access to WiFi at all of our holiday parks. There are a number of different internet packages: Bronze, Silver, Gold, and Family. The packages have to do with the number of MBs (internet speed).

In every holiday home, you will receive a free Bronze package for one device. You can have your package upgraded at reception for a fee.

Are bicycle and/or hiking routes available at the holiday parks?

Yes, bicycle and/or hiking routes are available at reception at all of our holiday parks.

Is it possible to rent bicycles at the holiday park?

It is possible to rent a bicycle during your stay at the following parks.

  • Landgoed de Scheleberg in Lunteren
  • Bospark Ede in Ede
  • Recreatiepark ’t Gelloo in Ede
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Park Westerkogge in Berkhout
  • Recreatiepark het Esmeer in Aalst
  • Recreatiepark Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Recreatiepark de Woudhoeve in Egmond aan den Hoef

Will I have to buy coins for the shower at the campsite?

At the parks listed below, the showers work with a shower coin, which can be purchased at reception.

Holiday park Shower Hot water
Bospark Ede in Ede € 0.50 € 0.20
Résidence de Leuvert in Cromvoirt € 0.75 free
Park Westerkogge in Berkhout € 0.50 free
Résidence Lichtenvoorde in Lichtenvoorde  € 0.50 € 0.20

Is there a restaurant at the holiday park?

The following holiday parks have a restaurant.

Holiday park Restaurant
Landgoed de Scheleberg Restaurant/Grand Cafe & snack bar
Bospark Ede  Grand Cafe & snack bar
Recreatiepark 't Gelloo Restaurant/Grand Cafe & snack bar
Résidence de Leuvert Restaurant/Grand Cafe & snack bar
Résidence Lichtenvoorde  Restaurant/Grand Cafe
Recreatiepark de Wielerbaan  Restaurant/Grand Cafe & snack bar
Park Westerkogge Restaurant/Grand Cafe & snack bar
Parc de IJsselhoeve  Pancake restaurant & snack bar
Recreatiepark het Esmeer  Restaurant/Grand Cafe & snack bar
Recreatiepark Noordwijkse Duinen Restaurant/Grand Cafe
Parc du Soleil Restaurant/Grand Cafe
Recreatiepark de Woudhoeve Restaurant/Grand Cafe & snack bar

Which parks have wheelchair-accessible accommodations?

The following holiday parks have wheelchair-accessible accommodations.

  • Résidence de Leuvert in Cromvoirt
  • Landgoed de Scheleberg in Lunteren
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Recreatiepark het Esmeer in Aalst
  • Recreatiepark de Woudhoeve in Egmond a/d Hoef

Can I book the holiday home as I saw it in the picture?

There are different versions of each type. If you want to be guaranteed a particular version, you can register your preference for € 15. Reservations without a specified preference will be assigned one of the various versions.

I would like to cancel, what now?

If you booked an Europeesche Verzekeringen cancellation insurance with your reservation, you can find the conditions here. If you have your own continuous cancellation insurance, then you can consult this for the conditions.

If you don't have cancellation insurance, or if the reason for your cancellation reason isn't covered by your insurance, the following cancellation fees apply.

  • For cancellation from 93 days before arrival, you will be charged 15% of the total rental fee.
  • For cancellation from 62 to 93 days before arrival, you will be charged 50% of the total rental fee.
  • For cancellation from 31 to 62 days before arrival, you will be charged 75% of the total rental fee.
  • For cancellation from 1 to 31 days before arrival, you will be charged 90% of the total rental fee.
  • For cancellation on the day of arrival, you will be charged 100% of the total rental fee.

The number of people mentioned on my confirmation is incorrect. Where can I change this?

If the number of people on the confirmation is incorrect, please let us know at verhuur@topparken.nl or +31 (0)88 - 500 2424. We will change this for you, and send you a new confirmation.

Where can I find the conditions for the cancellation insurance?

If you booked an Europeesche Verzekeringen cancellation insurance with your reservation, you can find the conditions here.

If you have your own continuous cancellation insurance, then you can consult this for the conditions.

Can I rent a holiday home for a longer period of time?

To rent a holiday home for a longer period of time, you can contact us by calling +31 (0)88 - 500 2424, or you can send an email to verhuur@topparken.nl.

Can I have an extra guest come over (for a few nights)?

Yes, you can have an extra guest come over. The guest(s) need to be registered at reception.

  • The number of extra guests for a holiday home/apartment depends on the number of beds in the accommodation. You will be charged € 11.00 per person, per night + park fees.
  • Having an extra guest/guests at a camping pitch is possible from the 5th person. You will be charged € 6.00 per person, per night. At Residence Valkenburg you will be charged an extra € 3.00 per person, per night, from the 3rd person.

What are preference fees?

Preference fees are fees that are charged when you indicate special requests and/or demands in your booking. Special requests and/or demands include the following:

  • A pet-friendly or pet-free holiday home
  • A camping pitch/holiday home near the swimming pool
  • A holiday home with air conditioning
  • A specific accommodation number
  • Accommodations or camping pitches next to each other

Can I cancel a booking?

If you don't have cancellation insurance, or if the reason for your cancellation reason isn't covered by your insurance, the following cancellation terms apply.

  • For cancellation from 93 days before arrival, 15% of the total rental fee.
  • For cancellation from 62 to 93 days before arrival, 50% of the total rental fee.
  • For cancellation from 31 to 62 days before arrival, 75% of the total rental fee.
  • For cancellation from 1 to 31 days before arrival, 90% of the total rental fee.
  • For cancellation on the day of arrival, or an early departure, 100% of the total rental fee.

For questions about canceling a booking, you can contact us at 088 - 500 2424 or verhuur@topparken.nl

Can I bring my own bedding?

It is mandatory to rent bedding. You will be charged for bedding for everyone from 3 years of age. All beds will have been made for you when you arrive.