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Coronavirus

Take a look at all frequently asked questions regarding the subject of coronavirus below.

Can I still go on vacation despite the coronavirus?

All of our holiday parks are open. Take a look at the current overview of measures at our holiday parks here.

Which measures are taken at the parks to prevent spreading the coronavirus?

To adhere to the applicable measures and guidelines of the government, we have taken heightened safety and hygiene measures at our holiday parks. This way, we can guarantee our health and fight the spread of the coronavirus together. View the current overview of the measures at our holiday parks here.

Are all holiday parks opened?

The government allows going on holiday within The Netherlands. This means all of our holiday parks are opened.

Are the facilities opened?

This depends on the applicable safety and hygiene measures? View the current overview of the measures at our holiday parks here.

Is there any entertainment at the parks?

This depends on the applicable safety and hygiene measures? View the current overview of the measures at our holiday parks here.

Can I stay at one accommodation with friends or family?

This depends on the applicable safety and hygiene measures? View the current overview of the measures at our holiday parks here.

Where can I eat during my vacation?

This depends on the applicable safety and hygiene mesures. Take a look at the current overview of measures at our holiday parks here.

What can I use the TopParken voucher for?

You can redeem it for a new holiday at TopParken. More information about the voucher can be found here on our website.

For how long is the TopParken voucher valid?

More information about the validity of the voucher can be found here on our website.

Can I give my TopParken voucher to someone else?

No, the voucher is personally bound to the main booker of the canceled booking. More information about the voucher can be found here on our website.

How do I redeem my TopParken voucher?

The email with the TopParken voucher contains a voucher code. You can enter this code in the appropriate voucher code field while making a booking. More information about redeeming the voucher can be found here on our website.

What is a booking change guarantee?

With the booking change guarantee, a vacation can be changed up to 28 days before arrival free of charge. More information about the booking change guarantee can be found here on our website.

Can I change the booking of my vacation free of charge?

This depends on the date of arrival. More information regarding the booking alteration guarantee can be found here on our website.

Please note that if you have booked a vacation through another provider like booking.com, the rules of the provider in question apply.

I want to change the booking of my holiday. How can I do this?

You can do this by contacting our customer service:

Email: verhuur@topparken.nl
Telephone number: +31 (0)88 500 2424.

How does changing a vacation booked through another provider work?

This is handled through the provider in question. At TopParken, we are unable to change bookings by other providers.

Is the swimming pool opened?

This depends on the applicable safety and hygiene measures? View the current overview of the measures at our holiday parks here.

With how many persons can I stay at a holiday accommodation?

This depends on the applicable safety and hygiene measures? View the current overview of the measures at our holiday parks here.

Am I required to wear a face mask at the park?

You are not required to wear a face mask at our holiday parks themselves. However, when visiting public spaces such as reception, you are required to wear a face mask.

Arrival & departure

Take a look at all frequently asked questions regarding the subject of arrival & departure below.

What are the reception desk's opening hours?

The opening hours of reception differ per park. Visit the website of the respective holiday park for the current opening hours. Using the 'contact' button, you can find the precise opening hours of reception per holiday park.

What are the times for checking in and out?

Checking in and out is possible between 15:00 and 17:00. In case you wish to check in earlier or later, you can contact the holiday park's reception desk on the day of arrival.

Checking out must take place before 10:00 on Mondays through Saturdays and before 11:00 on Sundays.

Is it possible to check in earlier/later?

Generally, checking in earlier is not possible. We usually need until 15:00 to prepare your holiday home for arrival.

In case you wish to check in later, you can contact the holiday park's reception desk. In that case, our reception staff member will go over the procedure for checking in with you. Please note that checking in later is only possible if the booking has been paid in full.

Is it possible to check out earlier/later?

In case you wish to depart earlier or later, you can ask about the options at reception during your stay.

Where can I find the park's address?

The address of the holiday park can be found in the travel email, on your invoice, and on the website of the respective holiday park.

Can I include extras in my booking?

Yes, extras such as kitchen textile, towels and children's beds can be booked via My TopParken.

Where do I check in if reception is closed?

In case you (unexpectedly) arrive later than 17:00, reception will contact you. Our reception staff member will tell you about the further procedure for checking in. In case reception is unable to contact you, the necessary items will be prepared for you.

Please not that checking in later is only possible if the booking has been paid in full.

At what time can I enter my holiday home?

Checking in is possible between 15:00 and 17:00. In case you wish to check in earlier or later, you can contact the holiday park's reception desk.

At what time do I have to leave my holiday home?

Checking out must take place before 10:00 on Mondays through Saturdays and before 11:00 on Sundays.

Where should I hand in the key upon checking out if reception is closed?

In case reception is closed when you want to check out, you can deposit the key to the accommodation in the letterbox at reception.

Who can help me if something occurs while checking in and reception is closed?

In that case, you can contact the emergency number of the holiday park. This number can be found on the door to the reception desk. In addition, you can also contact customer service by calling 088 - 500 2424.

Where can I provide my travel group?

You can provide your travel group via My TopParken.

Why do I have to provide my travel group?

We need this information for our night register, an overview of all guests staying at the park. Tip: providing your travel group in advance saves you time while checking in. You can do it via My TopParken.

Accommodations

Take a look at all frequently asked questions regarding the subject of accommodations below.

What inventory is available at the holiday accommodation?

The inventory varies per accommodation (type) and depends on the number of persons. A description per holiday accommodation an be found on the website of the respective holiday park. It also provides an overview of the amenities.

Which TV channels are available at the holiday home?

The holiday accommodations have a digital television connection including all well-known channels and some extra channels such as Film1, Ziggo Sport, and Disney Channel. Various German channels can be viewed as well.

Where can I find the most important telephone numbers (such as the doctor)?

The welcome letter, which you receive upon arrival, contains a list of all of the important telephone numbers. These details can also be found in the information folder found in the holiday accommodation.

Is WiFi available at my holiday home/at my camping pitch?

Wireless internet is completely free at nearly all of our holiday parks, with the exception of the parks below.

At Holiday Park De Wielerbaan, you can use various internet packages, being Bronze, Silver, Gold, and Family. The differences between these packages are related to the number of MBs (speed and data size of the internet). During your stay, you will get the bronze package by default and free of charge. In case this is not sufficient, you can upgrade the package at reception at a fee.

Is there a camping spot at the holiday home/the camping pitch?

Yes, every holiday home or camping pitch has its own parking spot suitable for one car, with the exception of Resort Veluwe.

What is the maximum number of persons for my holiday home?

The maximum number of persons for your holiday home can be viewed in your booking confirmation and via My TopParken.

What is the maximum number of persons for my camping pitch?

The camping pitches at our holiday parks are suitable for six persons. At Resort Veluwe, you can book a Comfort camping pitch which is suitable for seven persons.

Can I receive visitors at my holiday home/at my camping pitch?

Yes, that is allowed. When extra guests stay the night, however, it must be communicated to reception so we can document it in the night register. Extra costs will be charged for park fees and possibly for the bed linen.

Can I use a raclette set at the holiday home?

Yes, you can use a raclette set at the holiday accommodation.

Can I barbecue at the holiday home/at the camping pitch?

Yes, it is allowed. We also offer various barbecue packages. Click here for more information. Please note that there is no barbecue at the holiday accommodations.

Can I make unlimited use of the Jacuzzi and the sauna during my stay?

Yes, you can make unlimited use of the wellness facilities. We do ask our guests to keep the necessary peace and quiet at our holiday parks after 23:00.

Can I take away food at the restaurant?

Taking away meals at the restaurant is possible at most catering facilities. Ask about the options at the reception desk of the park in question, or visit www.etenbijtopparken.nl.

Can I have food delivered at my holiday home/camping pitch?

Taking away meals is possible at most catering facilities at our holiday parks. For more information about the catering facilities at our parks, please visit www.etenbijtopparken.nl.

Is there a breakfast service at park?

Our holiday parks offer various breakfast services such as breakfast at the restaurant and our bread roll service.

Breakfast at restaurant at the holiday park
With reservation, this is possible at Holiday Park Het Esmeer in Aalst.

Bread roll service
In addition, the below parks offer a bread roll service.

  • Résidence Valkenburg (peak season and during events) (currently baking 800 meters away)
  • Résidence Lichtenvoorde not on Sundays (takeaway from 8:30)
  • Holiday Park Het Esmeer (peak season, every day through catering facilities)
  • Holiday Park Beekbergen (peak season)
  • Forest Park Ede (on Saturdays and Sundays)
  • Holiday Park De Wielerbaan (every day before 19:00, pickup the next day from 09:00)
  • Resort Veluwe not on Sundays (hand in filled out form before 17:00, pickup the next day from 09:00)
  • Park Westerkogge (all year)

Can I have an extra guest stay over (for one night or multiple nights)?

Yes, this is allowed. However, it should be communicated to reception so we can document it in the night register. Additionally, extra costs will be charged for bed linen and park fees.

Are pets allowed at the holiday accommodation?

Our pet-friendly holiday accommodations allow up to two dogs to stay there. The extra costs are €7.50 per dog per night. Cats are not allowed at the accommodations.

Are pets allowed at the camping pitches?

Our camping pitches allow up to two dogs. The extra fees are €7.50 per dog per night. Cats are not allowed at the camping pitches.

Is it possible to bring my own bed linen and towels?

The beds are made for you when you arrive, and the costs for this are included in the travel sum. For this reason, it is not necessary/possible to bring your own bed linen. Towels are not included. In case you wish to use them, you can opt to include a towel package in your booking. Of course, you can also choose to bring your own towels.

What types of beds are available at the holiday homes?

This varies per holiday accommodation. The website of the respective holiday park offers a description per holiday accommodation. It also lists the room layout and the type of beds.

Is the bed linen changed during my stay?

It is possible to have the bed linen at your accommodation changed during the stay. This involves extra fees. The precise amount of these fees can be requested at reception.

Is the bed linen included in the travel sum?

Yes, these costs are included in the travel sum. The total amount is subdivided into the various costs on the invoice.

Are the beds made when I arrive?

Yes, the beds are made when you arrive so you will not have to worry about it.

Do I have to take the linen off the beds during departure?

Yes, the linen must be taken off the beds at the end of your stay. Next, the cleaners can prepare the holiday accommodation for the next stay.

  • Holiday Park De Wielerbaan
  • Forest Park Ede
  • Resort Veluwe
  • Holiday Park Beekbergen
  • Résidence Lichtenvoorde
  • Park Westerkogge

At the parks below, you do not need to take the linen off the beds at the end of your stay. The cleaning staff will make sure that the linen gets taken off the beds after your stay.

  • Holiday Park ‘t Gelloo
  • Résidence Valkenburg
  • Résidence De Leuvert
  • Holiday Park Het Esmeer
  • Parc De IJsselhoeve
  • Holiday Park De Woudhoeve

Is there a shed where I can store my bicycle?

This varies per holiday accommodation. While making a booking by telephone, you can indicate your preference and, as long as availability permits it, a holiday accommodation with a shed will be booked at an added charge of €25.

How must I leave the holiday accommodation behind upon departure?

We ask you to leave the holiday accommodation tidy and swept clean at the end of your stay. Next, our cleaners can prepare the holiday accommodation for the next stay.

Do tokens need to be bought for the shower at the camping site?

The shower at Resort Veluwe is operated by shower coins which can be bought at reception. At Holiday Park 't Gelloo and Holiday Park De Wielerbaan, this is not needed.

Your holiday accommodation

Take a look at all frequently asked questions regarding the subject of your holiday accommodation below.

Who can help me if I have questions during my stay?

In case you have any questions during your stay, we are at your service to answer hem at the holiday park's reception desk.

What activities are available near the parks?

The unique locations of all of our holiday parks ensure a wide range of activities in the surrounding areas. They range from visiting museums and zoos to exploring the most beautiful nature parks of The Netherlands, as well as the most pleasant villages. What there is to do exactly in the area of each holiday park is listed on the respective park's website.

Of course, more information is available at the reception desk at the holiday park as well, where you can also buy entry tickets and other necessities.

What activities are available at the parks for my children?

This varies per park, but here is a selection of the facilities: play fields, playgrounds, swimming pools, bowling alleys, and gaming rooms. What there is to do for your children precisely is listed on the respective park's website. During the school holidays, our entertainment team organizes various activities. Information about those can also be found on the respective park's website.

Are cycling/hiking routes available at the park?

Yes, you can get various cycling and hiking routes in the area at the holiday park's reception desk.

Are there any catering facilities at the park?

Yes, various catering facilities can be found at all of our parks. What is offered exactly at which park is listed on the website of the park in question.

Pets

Take a look at all frequently asked questions regarding the subject of pets below.

Which pets are allowed at the accommodations?

Up to two dogs are allowed at the holiday parks and at the pet-friendly holiday homes. The camping pitches also allow up to two dogs. Cats are not allowed at our holiday parks.

Are cats allowed at the holiday accommodations?

No, cats are not allowed at our holiday parks and at the holiday homes.

How many dogs are allowed per holiday home/camping pitch?

Up to two dogs can stay per holiday home or camping pitch.

What are the extra costs for bringing a dog?

The costs amount to €7.50 per dog per night.

Where can I walk my dog?

You can walk your dog anywhere at the park, as long as it is on a leash. Please don't forget to bring a dog dropping bag. It goes without saying that you can walk your dog in the park's surrounding area as well.

Must my dog be on a leash, or can it run free?

Your dog must be on a leash at the park.

Are there any enclosed holiday homes?

Yes, you can view all enclosed holiday homes via this link.

Cleaning

Take a look at all frequently asked questions regarding the subject of cleaning below.

Is the final cleaning included in the price

Yes, the final cleaning is included in the total amount.

Can I clean the holiday accommodation myself and not pay cleaning costs?

No, this is not possible. The final cleaning is a mandatory service/cost.

Will the holiday home be cleaned during my stay?

No, you holiday home will not be cleaned during your stay. In case you want it to be, you can request it at the reception desk at the holiday park.

Changes and cancellations

Take a look at all frequently asked questions regarding the subject of changes and cancellations below.

Can I change my travel dates?

Yes, that is possible. The customer service judges per situation whether they will accept the change or not. In case your change is accepted, change fees are charged for it.

The number of persons changes during my stay. What should I do?

You can communicate this via our customer service or the reception at the holiday park.

Can I change my booking?

Yes, that is possible. Customer service will decide per situation whether to accept the change or not. In case your change is accepted, change fees will be charged for it.

Can I still change the date of my stay after booking?

Yes, that is possible. Customer service will decide per situation whether to accept the change or not. In case your change is accepted, change fees will be charged for it.

Will any fees be charged when I change something in my booking?

Yes, the change fees are €10 per change.

Will I get the price difference back when I change my booking?

No, unfortunately you will not get the price difference back when you change your booking.

How can I change or cancel booked extras?

You can do so by calling or sending an email to our customer service via 088 - 500 2424 of verhuur@topparken.nl.

Will I receive a confirmation of my changes?

Yes, you will receive a confirmation of your changes via email.

How do I cancel or change my booking if I did not book through TopParken, but through another provider (such as Booking.com) instead?

This is handled through the provider in question. At TopParken, we are unable to cancel or change bookings by other providers.

I want to make a cancellation. How do I do that?

You can let our customer service know via email or by telephone. They will cancel the booking for you and you will receive a cancellation invoice after that.

What does changing a booking cost?

Without any cancellation insurance, or with cancellation insurance but without a valid cancellation reason (without coverage), the following cancellation conditions apply. The compensation owed by the tenant to TopParken in case of cancellations are:

a. in case of cancellation from 93 prior to arrival: 15% of the total rental amount;
b. in case of cancellation from 62 to 93 days prior to arrival: 50% of the total rental amount;
c. in case of cancellation from 31 to 62 days prior to arrival: 75% of the total rental amount;
d. in case of cancellation from 1 to 31 days prior to arrival: 90% of the total rental amount;
e. in case of cancellation on the day of arrival or in case of early departure: 100% of the total rental amount.

Up to when is it possible to include cancellation insurance in the booking?

You can do so up to 7 days after booking your stay.

Is my entire travel group insured if I include a cancellation insurance in my booking?

Yes, in case you include a cancellation insurance in your booking, it is valid for your entire travel group.

What are the conditions of my cancellation insurance?

The conditions of your cancellation insurance can be found on this website.

The TopParken website

Take a look at all frequently asked questions regarding the subject of the TopParken website below.

Where can I find the offer of holiday parks?

An overview of all of our holiday parks can be found attopparken.nl/vakantieparken.

Where can I register for the newsletter?

Click here to register for our newsletter.

Where can I request a brochure?

Click here to request a brochure.

Can I rent the holiday home as I saw it on the photo on the website?

In case you indicate this in the comments, it is possible as long as the accommodation is available. Preference fees will be charged in case your preference is available. The accommodation types include different appearances. All distinct appearances are shown in the offer among the photos. Of course, there area multiple numbers per appearance.

I spotted an error on the website. Where can I send it?

You can email it to marketing@topparken.nl. In order to assist you as effectively as possible, we kindly ask you to provide us with links and screenprints included in your message.

Booking a vacation

Take a look at all frequently asked questions regarding the subject of booking a vacation below.

How does online booking of a vacation work?

You can find the vacation offer on the page topparken.nl/reserveren. By selecting a period and, if you wish, various filters, the available offer will be shown. Next, you can book a stay by going through the steps and giving confirmation at the end.

Can I book a vacation via telephone?

Yes, you can do so by calling +31 (0)88 500 2424.

When is my booking definitive?

The booking is definitive when the booking confirmation has been sent. You will receive the booking confirmation by email.

From which age am I allowed to book a vacation?

The minimum age for booking a vacation at TopParken is 18 years.

What are the additional costs added to the rental price?

Mandatory costs that are charged for a stay include environment tax, final cleaning costs, bed linen (including made beds), tourist tax, and reservation costs.

Can I book a specific holiday home at the park?

You can indicate a preference in the comment field when making a booking. In case this accommodation is available, it can be booked. This means that booking a preference is only possible when the accommodation you prefer is available. In order to be sure of a preference booking, you can make your reservation by calling +31 (0)88 500 2424 or by sending an email with your preference(s). A fee of €25 is charged for a preference booking.

Can I opt for a pet-free holiday home?

Yes, you can. If you want to ensure a pet-free holiday home, you can make a preference booking by means of a booking via telephone. To do so, you can contact us via +31 (0)88 500 2424. We will charge €25 for a preference booking.

Are there any holiday homes for visitors with a disability/visitors in a wheelchair?

Yes, we offer special adjusted holiday accommodations at four of our holiday parks. In Gelderland at Résidence Lichtenvoorde, Estate De Scheleberg and Holiday Park Het Esmeer, and in North Holland at Holiday Park De Woudhoeve. You can find the offer of our disability holiday accommodations on this page.

What is the difference between a basic, comfort, deluxe and villa?

The accommodations vary in size, interior, amenities, and price ranges, the basic type of holiday accommodation being the least extensive and the deluxe type of holiday accommodation being the most luxurious/extensive.

Chalet basic/ Mobile home:
Has no dishwasher, no combination microwave (meaning only microwave) and just a filter coffee maker. There is the occasional exception, but it may occur that an accommodation does have a Senseo machine, for example, but no dishwasher. This means the accommodation is still listed as basic.

Comfort:
Has a dishwasher, a combination microwave, a filter and Senseo coffee maker.

Deluxe:
Equal to comfort but slightly larger and with a more luxurious appearance/finish. This means the facilities are identical.

Villas:
These have multiple floors making them larger (often suitable for more persons). The facilities are identical to deluxe.

At which parks/in which holiday homes is my pet welcome?

Only dogs are allowed at all of our holiday parks. Dogs are only allowed at the pet-friendly accommodations with a maximum number of dogs of two per accommodation. In case you bring a dog, you are required to indicate so in the travel group while making the booking.

What is a booking change guarantee?

With the booking change guarantee, a vacation can be changed up to 28 days before arrival free of charge. More information about the booking change guarantee can be found here on our website.

Can I book multiple holiday homes/camping pitches at the same time?

Yes, that is possible. You can book several holiday homes at once by calling +31 (0)88 - 500 2424. Our staff will be happy to help you make the right choices and, of course, to make the booking.

Is it possible to take out an option on a holiday home/camping pitch?

Yes, when making a booking by telephone, it is possible to take out an option on a holiday accommodation. By contacting us +31 (0)88 - 500 2424 or via email, you can provide us with your options and preferences. Booking accommodation with preferences is only possible if the accommodation is available.

An option is not possible in case of limited availability or shortly before arrival. After taking out an option, you will receive a confirmation of the option. In case you wish to use the option, you can complete the payment and the confirmation of the booking will be sent as soon as we receive the payment. This option confirmation also contains a link in case you do not wish to use the option. If you have not paid and the option date expires, the option will be canceled.

When will I receive a confirmation of the booking?

Right after making the booking, you will receive a booking confirmation by email. In case something is not correct in the booking confirmation, you can contact us via verhuur@topparken.nl or +31 (0)88 - 500 2424. We will process your change and send you a new booking confirmation.

I did not receive any confirmation of my booking. What should I do?

Have you not received a confirmation email? Please contact us by calling +31 (0)88-500 2424.

I want to rent a holiday home for a longer period of time. Is this possible?

Yes, that is possible. For renting a holiday home for a longer period of time, you can contact us by calling +31 (0)88 - 500 2424 or by sending an email to verhuur@topparken.nl.

For more information about renting a holiday home for a longer period of time, please visit our website.

Who can help me with questions in case I have booked through another provider (such as Booking.com)?

For general questions about your stay, you can contact our customer service via verhuur@topparken.nl. For specific questions about your booking, you will have to contact the provider you booked with.

Holiday parks

Take a look at all frequently asked questions regarding the subject of holiday parks below.

Is freeWiFi available at the park?

Wireless internet is completely free at nearly all of our holiday parks (and also at the holiday homes), with the exception of the parks below.

At Holiday Park De Wielerbaan, you can use various internet packages, being Bronze, Silver, Gold, and Family. The differences between these packages are related to the number of MBs (speed and data size of the internet). During your stay, you will get the bronze package by default and free of charge. In case this is not sufficient, you can upgrade the package at reception at a fee.

Where can I find the park map?

You can find the map of the park on the park page behind the button 'Map'. On the map, you can see where all of the facilities and holiday accommodations are situated. You can also visit topparken.nl/plattegronden.

Where are the holiday parks situated?

The TopParken holiday parks are found throughout The Netherlands in five provinces:

  • Gelderland
  • North Holland
  • North Brabant
  • South Holland
  • Limburg

With 12 locations throughout The Netherlands, there is always a holiday park to match your wishes.

At which parks can I go camping?

You can go camping at Holiday Park 't Gelloo, Holiday Park De Wielerbaan and Resort Veluwe. It is also possible to hold a seasonal pitch and enjoy nature throughout the season.

Can I barbecue at the parks?

Yes, that is allowed. We also offer various barbecue services. Click here for more information.

Where can I find the park's contact details?

On the park page of the holiday park in question under the button 'contact', you will find the park's contact details. Our reception desks are at your service during the opening hours to answer all of your questions.

Can I enter and exit the park by car whenever I want?

Yes, you can drive in and out of the park at all times using the gate code you receive when you check in.

Is it possible to have something delivered at the park where I stay?

Taking away meals is possible at most of the catering facilities at our holiday parks. For more information about the catering facilities at our parks, please visit www.etenbijtopparken.nl.

Is it possible to get picked up at the park by a taxi?

Yes, the reception desk can arrange a taxi for you. You can also choose to arrange one yourself. Information about the local taxi companies can be found in the information folder at your holiday accommodation.

Where can I find information about the things to see and do in the surrounding area of the park?

Various activities in the area are listed in the information folder at your holiday accommodation. The reception desk can also provide you with information about the things to see and do in the area.

Which holiday parks are free of fireworks during New Year's Eve?

An overview of all of our fireworks-free holiday parks can be found here on our website.

Is an AED available at the holiday parks?

Yes, all parks have an AED. The AED is located at the side of reception. The park map indicates where it is exactly.

Facilities

Take a look at all frequently asked questions regarding the subject of facilities below.

Which facilities are present at the park?

The offer of facilities differs per park. Indoor and outdoor swimming pools, playgrounds, restaurant, tennis court etc. Please view the park page under 'facilities' for an overview of the facilities per park.

What are the opening times of the facilities?

  • Outdoor swimming pools: opened from May through September
  • Indoor swimming pools: opened all year. You can find the opening hours in the information folder or at reception.
  • Catering facilities: opened all year. For the opening hours per par, please visit etenbijtopparken.nl.
  • Indoor playgrounds: you can find the opening hours in the information folder or at reception.
  • Reception: the opening hours can be found per holiday park under the button 'contact'.

Can I use the facilities if I am not staying at the park?

When you are not spending the night at the holiday park, you can use the catering facilities, but not the swimming pool and other facilities as they are intended exclusively for our guests.

Can I use the facilities at another TopParken holiday park?

Yes, you can. As a guest of TopParken, you get to use the facilities at all of our holiday parks during your stay. This includes the parks at which you are not staying.

Is there a bicycle storage area at the park?

Yes, a bicycle storage area is available at all of our holiday parks. You can find the location of the bicycle storage on the park map.

Is there a charging point for my electric bicycle?

Yes, there are charging points for your electric bicycle at the parks below. Of course, you can also charge your bicycle at your accommodation.

  • Holiday Park De Wielerbaan (at the catering facility)
  • Résidence Lichtenvoorde
  • Résidence De Leuvert
  • Holiday Park Het Esmeer
  • Parc De IJsselhoeve (at reception)
  • Park Westerkogge

Is there a charging point for my electric car?

Yes, various holiday parks have charging posts for your electric car. These posts are found at the general parking lot. Because the number of charging poles offered is not limitless, we kindly ask you to park your car at your accommodation again once it is fully charged.

Can I rent bicycles at the parks?

Yes, it is possible to rent a bicycle at all of our holiday parks. You can include bicycles in your booking in My TopParken, or you can rent bicycles at reception during your stay.

Do I have to make a reservation for the restaurant at the park?

Making a reservation is not mandatory, but it is recommended in order to ensure you get a spot. It can be quite busy at the catering facilities during peak season, making it convenient to make a reservation in order to avoid disappointment.

Can I take away food at the restaurant at the park?

Yes, you can. Take a look at the park page for the takeaway options of the catering facilities or ask about the possibilities at reception.

At which parks can I have food delivered at my holiday home/camping pitch?

Currently, it is only possible to have food delivered at Résidence Valkenburg. At our other holiday parks, it is possible to take away your meals during your stay.

Which parks offer a breakfast service?

It is possible to book a breakfast at the restaurant at the holiday parks below.

  • Holiday Park Het Esmeer in Aalst (upon request, in the holiday period during the opening hours of the restaurant).

In addition, the parks below have a bread roll service all year year or during peak season.

  • Résidence Valkenburg in Valkenburg (peak season and events)
  • Résidence Lichtenvoorde in Lichtenvoorde (all year)
  • Holiday Park Het Esmeer in Aalst (all year)
  • Holiday Park Beekbergen in Beekbergen (peak season)

Which holiday parks have a launderette?

It is possible to use the launderette at the below parks.

  • Forest Park Ede
  • Holiday Park De Wielerbaan
  • Holdiay Park ‘t Gelloo
  • Resort Veluwe
  • Holiday Park Beekbergen
  • Résidence Valkenburg
  • Résidence Lichtenvoorde
  • Résidence De Leuvert
  • Holiday Park Het Esmeer
  • Parc De IJsselhoeve
  • Park Westerkogge

Which holiday parks have a supermarket/store?

Our holiday parks do not have a supermarket or store. Our holiday parks do have a 24-hour service machine where you can get all of the most essential products. You can pay either by debit card or coins at the machine.

Payments

Take a look at all frequently asked questions regarding the subject of payments below.

What are the payment options?

The payment options can be found at the bottom of the page in the blue bar.

Where can I find an overview of what I must still pay?

You can find it in My TopParken. Here, you can complete your payment right away. The payment terms are listed here as well.

Am I required to make a prepayment?

Yes, a prepayment must always be made. Of course, you can also choose to pay the total amount at once. it is not possible to pay the entire amount upon arrival.

Is it possible to pay for my full booking upon arrival?

No, paying for the full booking upon arrival is not possible.

Can I pay in terms?

Yes, 30% of the invoice amount must be paid within two days. The remaining 70% must be paid six weeks prior to arrival at the latest. When the booking is made and the arrival date is within six weeks, the full amount must be paid immediately. The payment terms are also indicated after confirming the booking as well as in My TopParken.

To which account number should I transfer my payment, and should I include a reference?

There is a payment link in the booking confirmation. You can use this link to make the payment.

It is not possible to pay for my booking. What should I do?

In this case, please contact our customer service by calling +31(0)88 500 2424. Of course, you can also transfer the amount owed manually. You can find the IBAN number on the invoice.

The travel sum has been deducted from my account twice. What should I do now?

In this case, please contact our customer service by calling +31(0)88 500 2424.

Can I pay by credit card at the park?

It is not possible to pay by credit card at the park's reception desk. You can pay using your debit card or in cash.

I accidentally paid too much. How can I get this amount back?

In this case, please contact our customer service by calling +31(0)88 500 2424. They can tell you how this can be solved.

How much deposit do I have to pay?

A deposit may be required. Its amount varies per park and per accommodation.

Why do I have to pay a deposit?

The deposit is intended to ensure the tenant treats the rented accommodation and its inventory responsibly. When you handle the accommodation in the correct way, you get your deposit back.

Why did I not get my deposit back, or only a part of it?

You did not get your deposit back because you probably damaged something related to the rented accommodation. If you have any questions, you can contact our customer service by calling +31(0)88 500 2424.

Will I get a confirmation of the payment of my booking?

Yes. After the payment is completed, you will receive a payment confirmation. You can also always view the status of your reservation and make any changes in My TopParken.

Are there any additional costs I must pay upon arrival at the park?

When you book at TopParken directly, you will have paid all costs before arrival. In case you make your booking through another provider, you may have to pay additional costs upon arrival at the holiday park. This will be noted by the other provider, so make sure to pay close attention to it.

Is the bed linen included in the travel sum?

Yes, these costs are included in the travel sum. The invoice divides the total amount among the various costs. The invoice for your reservation can be found in My TopParken.

Are hand and kitchen towels included in the travel sum?

No, hand and kitchen towels can be booked separately and are not included in the travel sum. You can, of course, choose to bring your own hand and kitchen towels.

What are preference costs?

These are costs charged when you indicate a preference. This includes the preference for a pet-friendly holiday accommodation or for a specific accommodation at the holiday park. The preference costs are €25.

Complaints

Take a look at all frequently asked questions regarding the subject of complaints below.

I have a complaint. Where can I voice it?

You can do so through the complaints form on our website or by contacting our customer service via +31(0)88 500 2424. Your complaint will be processed by the customer service.

Where can I file complaints if I have booked through another provider (such as Booking.com)?

If you have a complaint regarding your stay at TopParken, you can communicate it using the complaints form on our website. If you have a complaint regarding the booking process or the communications from this provider, we kindly ask you to contact their customer service.

My TopParken

Take a look at all frequently asked questions regarding the subject of My TopParken below.

What is My TopParken?

My TopParken is a personal TopParken account to:

  • View your booking;
  • Communicate/change your travel group;
  • Book extras;
  • Make payments;
  • Find an overview of all of your personal bookings.

What can I see and do in My TopParken?

Via My TopParken, you can:

  • View your booking;
  • Communicate/change your travel group;
  • Book extras;
  • Make payments;
  • Find an overview of all of your personal bookings.

Why do I have to log in to My TopParken?

By logging in, we ensure that the bookings and other information can only be viewed by the main booker. This protects the data.

How can I log in to My TopParken?

You can request an access link through the website. Next, you will receive the access link via email and you will be able to access My TopParken.

I am unable to log in. What should I do?

In case logging in is not possible, please contact our customer service by calling +31(0)88 500 2424. They will be happy to assist in you with resolving the issue.

Does My TopParken expire after I have been on vacation?

No, it does not expire. All bookings at any given moment can be found in My TopParken. They include bookings for stays that are yet to take place, stays that are in the past, and for any canceled bookings.

How do I change my personal data?

You can do so via My TopParken.

How do I change my travel group?

You can do so via My TopParken.

Why do I have to provide my travel group?

We need this information for our night register, an overview of all guests staying at the park. Tip: providing your travel group in advance saves you time while checking in. You can do it via My TopParken.

Can I add extras to my booking?

Yes, you can do so via My TopParken.

Can I find my booking made with another provider (such as Booking.com) in My TopParken as well?

No, only bookings made through TopParken can be found in My TopParken.

What are the data I enter in My TopParken used for?

Your data will be used to speed up the process of checking in, and they are needed for the night register.

TopParken Business

Take a look at all frequently asked questions regarding the subject of TopParken Business below.

What is TopParken Business?

With TopParken Business, we offer business solutions by combining the tranquility and space at our holiday parks with our services, accommodations and facilities.

What is the offer of TopParken Business?

The full offer of TopParken Business can be subdivided between business stays, workations and meetings, conferences, and events. More information about the offer can be found her on our website.

What are the possibilities at TopParken Business?

The possibilities are highly diverse and range from working from home at one of our holiday parks to a fully catered stay with an organization, (sports) society, or care institution. In order to fully meet the wishes and needs of the customer, we offer tailor-made packages. The complete overview of the possibilities can be found here on the website.

What does working from home at TopParken mean?

Working from home requires adaptability, both in a practical way and mentally and physically. Due to the lack of space, peace and diversity, working from home can be a challenge for you or your employees. Our holiday accommodations offer the perfect solution in this regard. More information about working from home at TopParken can be found here on our website.

At which locations can I use TopParken Business?

The services of TopParken Business are offered at all TopParken holiday parks. More information about the locations can be found here on our website.

Which facilities can I use?

TopParken Business offers excellent standard facilities such as wireless internet, unlimited Douwe Egberts coffee and Pickwick tea, a parking spot at every accommodation, and various park facilities. More information about the facilities can be found here on our website.