Our holiday parks are spacious and all holiday homes have a spacious yard and private parking, so you will have enough space to keep your distance, even with maximum occupancy. In addition, we adhere to the applicable safety and hygiene measures. On topparken.nl/coronavirus you will find an overview of the measures at our parks
Take a look at all frequently asked questions regarding the subject of TopParken voucher below.
You can redeem it for a new holiday at TopParken. More information about the voucher can be found here on our website.
More information about the validity of the voucher can be found here on our website.
No, the voucher is personally bound to the main booker of the canceled booking. More information about the voucher can be found here on our website.
The email with the TopParken voucher contains a voucher code. You can enter this code in the appropriate voucher code field while making a booking. More information about redeeming the voucher can be found here on our website.
Take a look at all frequently asked questions regarding the subject of arrival & departure below.
The opening hours of reception differ per park. Visit the website of the respective holiday park for the current opening hours. Using the 'contact' button, you can find the precise opening hours of reception per holiday park.
Checking in and out is possible between 15:00 and 17:00. In case you wish to check in earlier or later, you can contact the holiday park's reception desk on the day of arrival.
Checking out must take place before 10:00 on Mondays through Saturdays and before 11:00 on Sundays.
Generally, checking in earlier is not possible. We usually need until 15:00 to prepare your holiday home for arrival.
In case you wish to check in later, you can contact the holiday park's reception desk. In that case, our reception staff member will go over the procedure for checking in with you. Please note that checking in later is only possible if the booking has been paid in full.
In case you wish to depart earlier or later, you can ask about the options at reception during your stay.
The address of the holiday park can be found in the travel email, on your invoice, and on the website of the respective holiday park.
Yes, extras such as kitchen textile, towels and children's beds can be booked via My TopParken.
In case you (unexpectedly) arrive later than 17:00, reception will contact you. Our reception staff member will tell you about the further procedure for checking in. In case reception is unable to contact you, the necessary items will be prepared for you.
Please not that checking in later is only possible if the booking has been paid in full.
Checking in is possible between 15:00 and 17:00. In case you wish to check in earlier or later, you can contact the holiday park's reception desk.
Checking out must take place before 10:00 on Mondays through Saturdays and before 11:00 on Sundays.
In case reception is closed when you want to check out, you can deposit the key to the accommodation in the letterbox at reception.
In that case, you can contact the emergency number of the holiday park. This number can be found on the door to the reception desk. In addition, you can also contact customer service by calling 088 - 500 2424.
You can provide your travel group via My TopParken.
We need this information for our night register, an overview of all guests staying at the park. Tip: providing your travel group in advance saves you time while checking in. You can do it via My TopParken.
Take a look at all frequently asked questions regarding the subject of accommodations below.
The inventory varies per accommodation (type) and depends on the number of persons. A description per holiday accommodation an be found on the website of the respective holiday park. It also provides an overview of the amenities.
The holiday accommodations have a digital television connection including all well-known channels and some extra channels such as Film1, Ziggo Sport, and Disney Channel. Various German channels can be viewed as well.
The welcome letter, which you receive upon arrival, contains a list of all of the important telephone numbers. These details can also be found in the information folder found in the holiday accommodation.
Wireless internet is completely free at nearly all of our holiday parks, with the exception of the parks below.
At Holiday Park De Wielerbaan, you can use various internet packages, being Bronze, Silver, Gold, and Family. The differences between these packages are related to the number of MBs (speed and data size of the internet). During your stay, you will get the bronze package by default and free of charge. In case this is not sufficient, you can upgrade the package at reception at a fee.
Yes, every holiday home or camping pitch has its own parking spot suitable for one car, with the exception of Resort Veluwe.
The maximum number of persons for your holiday home can be viewed in your booking confirmation and via My TopParken.
The camping pitches at our holiday parks are suitable for six persons. At Resort Veluwe, you can book a Comfort camping pitch which is suitable for seven persons.
Yes, that is allowed. When extra guests stay the night, however, it must be communicated to reception so we can document it in the night register. Extra costs will be charged for park fees and possibly for the bed linen.
Yes, you can use a raclette set at the holiday accommodation.
Yes, it is allowed. We also offer various barbecue packages. Click here for more information. Please note that there is no barbecue at the holiday accommodations.
Yes, you can make unlimited use of the wellness facilities. We do ask our guests to keep the necessary peace and quiet at our holiday parks after 23:00.
Taking away meals at the restaurant is possible at most catering facilities. Ask about the options at the reception desk of the park in question, or visit www.etenbijtopparken.nl.
Taking away meals is possible at most catering facilities at our holiday parks. For more information about the catering facilities at our parks, please visit www.etenbijtopparken.nl.
Our holiday parks offer various breakfast services such as breakfast at the restaurant and our bread roll service.
Breakfast at restaurant at the holiday park
With reservation, this is possible at Holiday Park Het Esmeer in Aalst.
Bread roll service
In addition, the below parks offer a bread roll service.
Yes, this is allowed. However, it should be communicated to reception so we can document it in the night register. Additionally, extra costs will be charged for bed linen and park fees.
Our pet-friendly holiday accommodations allow up to two dogs to stay there. The extra costs are €7.50 per dog per night. Cats are not allowed at the accommodations.
Our camping pitches allow up to two dogs. The extra fees are €7.50 per dog per night. Cats are not allowed at the camping pitches.
The beds are made for you when you arrive, and the costs for this are included in the travel sum. For this reason, it is not necessary/possible to bring your own bed linen. Towels are not included. In case you wish to use them, you can opt to include a towel package in your booking. Of course, you can also choose to bring your own towels.
This varies per holiday accommodation. The website of the respective holiday park offers a description per holiday accommodation. It also lists the room layout and the type of beds.
It is possible to have the bed linen at your accommodation changed during the stay. This involves extra fees. The precise amount of these fees can be requested at reception.
Yes, these costs are included in the travel sum. The total amount is subdivided into the various costs on the invoice.
Yes, the beds are made when you arrive so you will not have to worry about it.
Yes, the linen must be taken off the beds at the end of your stay. Next, the cleaners can prepare the holiday accommodation for the next stay.
At the parks below, you do not need to take the linen off the beds at the end of your stay. The cleaning staff will make sure that the linen gets taken off the beds after your stay.
This varies per holiday accommodation. While making a booking by telephone, you can indicate your preference and, as long as availability permits it, a holiday accommodation with a shed will be booked at an added charge of €25.
We ask you to leave the holiday accommodation tidy and swept clean at the end of your stay. Next, our cleaners can prepare the holiday accommodation for the next stay.
The shower at Resort Veluwe is operated by shower coins which can be bought at reception. At Holiday Park 't Gelloo and Holiday Park De Wielerbaan, this is not needed.
Take a look at all frequently asked questions regarding the subject of your holiday accommodation below.
In case you have any questions during your stay, we are at your service to answer hem at the holiday park's reception desk.
The unique locations of all of our holiday parks ensure a wide range of activities in the surrounding areas. They range from visiting museums and zoos to exploring the most beautiful nature parks of The Netherlands, as well as the most pleasant villages. What there is to do exactly in the area of each holiday park is listed on the respective park's website.
Of course, more information is available at the reception desk at the holiday park as well, where you can also buy entry tickets and other necessities.
This varies per park, but here is a selection of the facilities: play fields, playgrounds, swimming pools, bowling alleys, and gaming rooms. What there is to do for your children precisely is listed on the respective park's website. During the school holidays, our entertainment team organizes various activities. Information about those can also be found on the respective park's website.
Yes, you can get various cycling and hiking routes in the area at the holiday park's reception desk.
Yes, various catering facilities can be found at all of our parks. What is offered exactly at which park is listed on the website of the park in question.
Take a look at all frequently asked questions regarding the subject of pets below.
Up to two dogs are allowed at the holiday parks and at the pet-friendly holiday homes. The camping pitches also allow up to two dogs. Cats are not allowed at our holiday parks.
No, cats are not allowed at our holiday parks and at the holiday homes.
Up to two dogs can stay per holiday home or camping pitch.
The costs amount to €7.50 per dog per night.
You can walk your dog anywhere at the park, as long as it is on a leash. Please don't forget to bring a dog dropping bag. It goes without saying that you can walk your dog in the park's surrounding area as well.
Your dog must be on a leash at the park.
Yes, you can view all enclosed holiday homes via this link.
Take a look at all frequently asked questions regarding the subject of cleaning below.
Yes, the final cleaning is included in the total amount.
No, this is not possible. The final cleaning is a mandatory service/cost.
No, you holiday home will not be cleaned during your stay. In case you want it to be, you can request it at the reception desk at the holiday park.
Take a look at all frequently asked questions regarding the subject of changes and cancellations below.
Yes, that is possible. The customer service judges per situation whether they will accept the change or not. In case your change is accepted, change fees are charged for it.
You can communicate this via our customer service or the reception at the holiday park.
Yes, that is possible. Customer service will decide per situation whether to accept the change or not. In case your change is accepted, change fees will be charged for it.
Yes, that is possible. Customer service will decide per situation whether to accept the change or not. In case your change is accepted, change fees will be charged for it.
Yes, the change fees are €10 per change.
No, unfortunately you will not get the price difference back when you change your booking.
You can do so by calling or sending an email to our customer service via 088 - 500 2424 of verhuur@topparken.nl.
Yes, you will receive a confirmation of your changes via email.
This is handled through the provider in question. At TopParken, we are unable to cancel or change bookings by other providers.
You can let our customer service know via email or by telephone. They will cancel the booking for you and you will receive a cancellation invoice after that.
Without any cancellation insurance, or with cancellation insurance but without a valid cancellation reason (without coverage), the following cancellation conditions apply. The compensation owed by the tenant to TopParken in case of cancellations are:
a. in case of cancellation from 93 prior to arrival: 15% of the total rental amount;
b. in case of cancellation from 62 to 93 days prior to arrival: 50% of the total rental amount;
c. in case of cancellation from 31 to 62 days prior to arrival: 75% of the total rental amount;
d. in case of cancellation from 1 to 31 days prior to arrival: 90% of the total rental amount;
e. in case of cancellation on the day of arrival or in case of early departure: 100% of the total rental amount.
Cancellation free of charge is only possible if you have booked via our website and the cancellation has been communicated to us in writing or by telephone within 24 hours of booking.
You can do so up to 7 days after booking your stay.
Yes, in case you include a cancellation insurance in your booking, it is valid for your entire travel group.
The conditions of your cancellation insurance can be found on this website.
Take a look at all frequently asked questions regarding the subject of the TopParken website below.
An overview of all of our holiday parks can be found attopparken.nl/vakantieparken.
Click here to register for our newsletter.
Click here to request a brochure.
In case you indicate this in the comments, it is possible as long as the accommodation is available. Preference fees will be charged in case your preference is available. The accommodation types include different appearances. All distinct appearances are shown in the offer among the photos. Of course, there area multiple numbers per appearance.
You can email it to marketing@topparken.nl. In order to assist you as effectively as possible, we kindly ask you to provide us with links and screenprints included in your message.
Take a look at all frequently asked questions regarding the subject of booking a vacation below.
You can find the vacation offer on the page topparken.nl/reserveren. By selecting a period and, if you wish, various filters, the available offer will be shown. Next, you can book a stay by going through the steps and giving confirmation at the end.
Yes, you can do so by calling +31 (0)88 500 2424.
The booking is definitive when the booking confirmation has been sent. You will receive the booking confirmation by email.
The minimum age for booking a vacation at TopParken is 18 years.
Mandatory costs that are charged for a stay include environment tax, final cleaning costs, bed linen (including made beds), tourist tax, and reservation costs.
You can indicate a preference in the comment field when making a booking. In case this accommodation is available, it can be booked. This means that booking a preference is only possible when the accommodation you prefer is available. In order to be sure of a preference booking, you can make your reservation by calling +31 (0)88 500 2424 or by sending an email with your preference(s). A fee of €25 is charged for a preference booking.
Yes, you can. If you want to ensure a pet-free holiday home, you can make a preference booking by means of a booking via telephone. To do so, you can contact us via +31 (0)88 500 2424. We will charge €25 for a preference booking.
Yes, we offer special adjusted holiday accommodations at four of our holiday parks. In Gelderland at Résidence Lichtenvoorde, Estate De Scheleberg and Holiday Park Het Esmeer, and in North Holland at Holiday Park De Woudhoeve. You can find the offer of our disability holiday accommodations on this page.
The homes differ in size, interior, amenities and price ranges. The basic type of vacation home is the least extensive, and the deluxe type vacation home is the most luxurious/extensive.
Chalet basic / Mobile home:
Has no dishwasher, no combination microwave (so only microwave), and only a filter coffee machine. Sometimes an exception, but it is possible that a home has, for example, a coffee maker (cups), but no dishwasher. This keeps a home basic.
Comfort:
Has a dishwasher, combination microwave, filter coffee maker and also one for cups.
Deluxe:
Has equal comfort, slightly larger, more luxurious appearance/finish. Facilities are, therefore, exactly the same.
Villas:
Have several floors, so larger (often also for several people) Facilities are the same as deluxe.
Only dogs are allowed at all of our holiday parks. Dogs are only allowed at the pet-friendly accommodations with a maximum number of dogs of two per accommodation. In case you bring a dog, you are required to indicate so in the travel group while making the booking.
With the booking change guarantee, a vacation can be changed up to 28 days before arrival free of charge. More information about the booking change guarantee can be found here on our website.
Yes, that is possible. You can book several holiday homes at once by calling +31 (0)88 - 500 2424. Our staff will be happy to help you make the right choices and, of course, to make the booking.
Yes, when making a booking by telephone, it is possible to take out an option on a holiday accommodation. By contacting us +31 (0)88 - 500 2424 or via email, you can provide us with your options and preferences. Booking accommodation with preferences is only possible if the accommodation is available.
An option is not possible in case of limited availability or shortly before arrival. After taking out an option, you will receive a confirmation of the option. In case you wish to use the option, you can complete the payment and the confirmation of the booking will be sent as soon as we receive the payment. This option confirmation also contains a link in case you do not wish to use the option. If you have not paid and the option date expires, the option will be canceled.
Right after making the booking, you will receive a booking confirmation by email. In case something is not correct in the booking confirmation, you can contact us via verhuur@topparken.nl or +31 (0)88 - 500 2424. We will process your change and send you a new booking confirmation.
Have you not received a confirmation email? Please contact us by calling +31 (0)88-500 2424.
Yes, that is possible. For renting a holiday home for a longer period of time, you can contact us by calling +31 (0)88 - 500 2424 or by sending an email to verhuur@topparken.nl.
For more information about renting a holiday home for a longer period of time, please visit our website.
For general questions about your stay, you can contact our customer service via verhuur@topparken.nl. For specific questions about your booking, you will have to contact the provider you booked with.
Below you will find all frequently asked questions related to the topic TopParken as an organization.
The owners of TopParken are the Bergervoet family. The family founded TopParken in 2004.
Janus Bergervoet is the founder and owner of TopParken.
TopParken is a medium-sized family business with 17 holiday resorts in the Netherlands. The company was founded in 2004 as a project developer. TopParken focuses on high-quality holiday resorts and homes. Key to this is the family feeling. With a great deal of experience, knowledge, and passion, the organization has become specialized in the operation of holiday resorts and the sale and rental of holiday homes.
Yes, TopParken is a reliable holiday provider. The organization is committed to service and quality, which is reflected in over 4,000 reviews from its guests. In addition, TopParken was named one of the most transparent holiday providers in the Netherlands by the Consumers' Association in 2021.
TopParken was founded in 2004 by the Bergervoet family.
Take a look at all frequently asked questions regarding the subject of holiday parks below.
Wireless internet is completely free at nearly all of our holiday parks (and also at the holiday homes), with the exception of the parks below.
At Holiday Park De Wielerbaan, you can use various internet packages, being Bronze, Silver, Gold, and Family. The differences between these packages are related to the number of MBs (speed and data size of the internet). During your stay, you will get the bronze package by default and free of charge. In case this is not sufficient, you can upgrade the package at reception at a fee.
You can find the map of the park on the park page behind the button 'Map'. On the map, you can see where all of the facilities and holiday accommodations are situated. You can also visit topparken.nl/plattegronden.
The TopParken holiday parks are found throughout The Netherlands in five provinces:
With 12 locations throughout The Netherlands, there is always a holiday park to match your wishes.
You can go camping at Holiday Park 't Gelloo, Holiday Park De Wielerbaan and Resort Veluwe. It is also possible to hold a seasonal pitch and enjoy nature throughout the season.
Yes, that is allowed. We also offer various barbecue services. Click here for more information.
On the park page of the holiday park in question under the button 'contact', you will find the park's contact details. Our reception desks are at your service during the opening hours to answer all of your questions.
Yes, you can drive in and out of the park at all times using the gate code you receive when you check in.
Taking away meals is possible at most of the catering facilities at our holiday parks. For more information about the catering facilities at our parks, please visit www.etenbijtopparken.nl.
Yes, the reception desk can arrange a taxi for you. You can also choose to arrange one yourself. Information about the local taxi companies can be found in the information folder at your holiday accommodation.
Various activities in the area are listed in the information folder at your holiday accommodation. The reception desk can also provide you with information about the things to see and do in the area.
An overview of all of our fireworks-free holiday parks can be found here on our website.
Yes, all parks have an AED. The AED is located at the side of reception. The park map indicates where it is exactly.
Take a look at all frequently asked questions regarding the subject of facilities below.
The offer of facilities differs per park. Indoor and outdoor swimming pools, playgrounds, restaurant, tennis court etc. Please view the park page under 'facilities' for an overview of the facilities per park.
When you are not spending the night at the holiday park, you can use the catering facilities, but not the swimming pool and other facilities as they are intended exclusively for our guests.
Yes, you can. As a guest of TopParken, you get to use the facilities at all of our holiday parks during your stay. This includes the parks at which you are not staying.
Yes, a bicycle storage area is available at all of our holiday parks. You can find the location of the bicycle storage on the park map.
Yes, there are charging points for your electric bicycle at the parks below. Of course, you can also charge your bicycle at your accommodation.
Yes, various holiday parks have charging posts for your electric car. These posts are found at the general parking lot. Because the number of charging poles offered is not limitless, we kindly ask you to park your car at your accommodation again once it is fully charged.
Yes, it is possible to rent a bicycle at all of our holiday parks. You can include bicycles in your booking in My TopParken, or you can rent bicycles at reception during your stay.
Making a reservation is not mandatory, but it is recommended in order to ensure you get a spot. It can be quite busy at the catering facilities during peak season, making it convenient to make a reservation in order to avoid disappointment.
Yes, you can. Take a look at the park page for the takeaway options of the catering facilities or ask about the possibilities at reception.
Currently, it is only possible to have food delivered at Résidence Valkenburg. At our other holiday parks, it is possible to take away your meals during your stay.
It is possible to book a breakfast at the restaurant at the holiday parks below.
In addition, the parks below have a bread roll service all year year or during peak season.
It is possible to use the launderette at the below parks.
Our holiday parks do not have a supermarket or store. Our holiday parks do have a 24-hour service machine where you can get all of the most essential products. You can pay either by debit card or coins at the machine.
Take a look at all frequently asked questions regarding the subject of payments below.
The payment options can be found at the bottom of the page in the blue bar.
You can find it in My TopParken. Here, you can complete your payment right away. The payment terms are listed here as well.
Yes, a prepayment must always be made. Of course, you can also choose to pay the total amount at once. it is not possible to pay the entire amount upon arrival.
No, paying for the full booking upon arrival is not possible.
Yes, but 30% of the invoice amount must be paid immediately. The remaining 70% of the invoice amount must be paid no later than six weeks before arrival. If the booking is made and your arrival date is within six weeks, then the full amount must be paid immediately. The payment deadlines are also displayed after confirming the booking and in my TopParken..
There is a payment link in the booking confirmation. You can use this link to make the payment.
In this case, please contact our customer service by calling +31(0)88 500 2424. Of course, you can also transfer the amount owed manually. You can find the IBAN number on the invoice.
In this case, please contact our customer service by calling +31(0)88 500 2424.
It is not possible to pay by credit card at the park's reception desk. You can pay using your debit card or in cash.
In this case, please contact our customer service by calling +31(0)88 500 2424. They can tell you how this can be solved.
A deposit may be required. Its amount varies per park and per accommodation.
The deposit is intended to ensure the tenant treats the rented accommodation and its inventory responsibly. When you handle the accommodation in the correct way, you get your deposit back.
You did not get your deposit back because you probably damaged something related to the rented accommodation. If you have any questions, you can contact our customer service by calling +31(0)88 500 2424.
Yes. After the payment is completed, you will receive a payment confirmation. You can also always view the status of your reservation and make any changes in My TopParken.
When you book at TopParken directly, you will have paid all costs before arrival. In case you make your booking through another provider, you may have to pay additional costs upon arrival at the holiday park. This will be noted by the other provider, so make sure to pay close attention to it.
Yes, these costs are included in the travel sum. The invoice divides the total amount among the various costs. The invoice for your reservation can be found in My TopParken.
No, hand and kitchen towels can be booked separately and are not included in the travel sum. You can, of course, choose to bring your own hand and kitchen towels.
These are costs charged when you indicate a preference. This includes the preference for a pet-friendly holiday accommodation or for a specific accommodation at the holiday park. The preference costs are €25.
Take a look at all frequently asked questions regarding the subject of complaints below.
You can do so through the complaints form on our website or by contacting our customer service via +31(0)88 500 2424. Your complaint will be processed by the customer service.
If you have a complaint regarding your stay at TopParken, you can communicate it using the complaints form on our website. If you have a complaint regarding the booking process or the communications from this provider, we kindly ask you to contact their customer service.
Take a look at all frequently asked questions regarding the subject of My TopParken below.
My TopParken is a personal TopParken account to:
Via My TopParken, you can:
By logging in, we ensure that the bookings and other information can only be viewed by the main booker. This protects the data.
You can request an access link through the website. Next, you will receive the access link via email and you will be able to access My TopParken.
In case logging in is not possible, please contact our customer service by calling +31(0)88 500 2424. They will be happy to assist in you with resolving the issue.
No, it does not expire. All bookings at any given moment can be found in My TopParken. They include bookings for stays that are yet to take place, stays that are in the past, and for any canceled bookings.
You can do so via My TopParken.
You can do so via My TopParken.
We need this information for our night register, an overview of all guests staying at the park. Tip: providing your travel group in advance saves you time while checking in. You can do it via My TopParken.
Yes, you can do so via My TopParken.
No, only bookings made through TopParken can be found in My TopParken.
Your data will be used to speed up the process of checking in, and they are needed for the night register.
Take a look at all frequently asked questions regarding the subject of TopParken Business below.
With TopParken Business, we offer business solutions by combining the tranquility and space at our holiday parks with our services, accommodations and facilities.
The full offer of TopParken Business can be subdivided between business stays, workations and meetings, conferences, and events. More information about the offer can be found her on our website.
The possibilities are highly diverse and range from working from home at one of our holiday parks to a fully catered stay with an organization, (sports) society, or care institution. In order to fully meet the wishes and needs of the customer, we offer tailor-made packages. The complete overview of the possibilities can be found here on the website.
Working from home requires adaptability, both in a practical way and mentally and physically. Due to the lack of space, peace and diversity, working from home can be a challenge for you or your employees. Our holiday accommodations offer the perfect solution in this regard. More information about working from home at TopParken can be found here on our website.
The services of TopParken Business are offered at all TopParken holiday parks. More information about the locations can be found here on our website.
TopParken Business offers excellent standard facilities such as wireless internet, unlimited Douwe Egberts coffee and Pickwick tea, a parking spot at every accommodation, and various park facilities. More information about the facilities can be found here on our website.
Reservation system by Booking Experts
