Is your question not listed? Then fill out our contact form, or contact us by telephone at +31 (0)88 - 500 2424.

Your booking

Your reservation

Can I book the same holiday home that I saw in the photo?
There are different versions per type. If you want to be sure of a certain version, you can book this with an added preference cost of €25. If you make a reservation without a stated preference, you will be assigned randomly to one of the different versions.

I wish to cancel, what do I do?
If you have booked a cancellation insurance from Europeesche Verzekeringen with your reservation, you can find the conditions here. If you have your own continuous cancellation insurance, you should consult your insurance policy for the conditions thereof.

If you do not have cancellation insurance or your cancellation reason is not supported by your insurance, the cancellation costs below shall apply.

  • If you cancel 93 days before the day of arrival or more, you have to pay 15% of the total rental amount.
  • If you cancel between 62 to 93 days before the day of arrival, you have to pay 50% of the total rental amount.
  • If you cancel between 31 to 62 days before the day of arrival, you have to pay 75% of the total rental amount.
  • If you cancel between 1 to 31 days before the day of arrival, you have to pay 90% of the total rental amount.
  • If you cancel on the day of arrival, you have to pay 100% of the total rental amount.

Where can I find the terms and conditions of the cancellation insurance?
If you have booked a cancellation insurance from Europeesche Verzekeringen with your reservation, you can find the conditions here.

If you have your own continuous cancellation insurance, you should consult your insurance policy for the conditions thereof.

The number of people listed in my confirmation is incorrect. Where can I change this?
If the number of people in the confirmation is incorrect, then we would like to hear from you at verhuur@topparken.nl or +31 (0)88 - 500 2424. We will change it for you and send a new confirmation.

Can I rent a holiday home for a longer period of time?
To rent a holiday home for a longer period, you can contact us by telephone at +31 (0)88 - 500 2424 or you can send an email to verhuur@topparken.nl.

Can I invite an extra guest (for a number of nights)?
Yes, you can have an extra guest come over. However, these guest(s) must be registered at the reception in advance.

  • The number of extra guests in a holiday home/apartment depends on the number of beds that are present in the home. You pay €11.00 per person per night + park charges.
  • An extra guest/extra guests at a campsite is possible from the 5th person. You pay €6.00 per person per night. At Residence Valkenburg, you pay an additional €3.00 per person per night from the 3rd person.


Can I cancel a booking?

If you do not have cancellation insurance or your cancellation reason is not supported by your insurance, the cancellation costs below shall apply.

  • If you cancel 93 days before the day of arrival or more, you have to pay 15% of the total rental amount.
  • If you cancel between 62 to 93 days before the day of arrival, you have to pay 50% of the total rental amount.
  • If you cancel between 31 to 62 days before the day of arrival, you have to pay 75% of the total rental amount.
  • If you cancel between 1 to 31 days before the day of arrival, you have to pay 90% of the total rental amount.
  • If you cancel on the day of arrival, you have to pay 100% of the total rental amount.

For questions about canceling a reservation, feel free to contact us at 088 - 500 2424 or verhuur@topparken.nl

Your payment

Your payment

How can I see if TopParken Rental has received my payment?
When your payment has been processed in our system, you will receive a payment confirmation within 3 working days. If you pay online, you will immediately see that the payment has been processed.

Will I receive a payment confirmation after payment has been made?

Yes, you will receive a payment confirmation after you have paid.

Which options do I have for paying at a holiday resort?

You can pay at all of our holiday resorts by using the following payment methods.

  • Cash
  • Credit card: Visa, MasterCard
  • Pin
  • Union pay


Can I also pay the entire sum upon arrival?

No, the total sum must be paid before the day arrival. Unless you made your reservation shortly before arrival.

What costs do I still have to pay on arrival?

The full sum must be paid before the day of arrival. You will find more information about the payment terms on your booking confirmation.

* With some tour operators you will not have to pay the full sum in advance. Instead, you will pay the additional costs at the reception upon arrival.

Is bed linen included in the costs?
The bed linen is mandatory. These are therefore included in the total amount of the rent. You pay for bed linen for every person from 3 years old and up. All beds are made for you upon arrival.

Are towels and kitchen towels included in the costs?

Towels and kitchen towels are standard not included and will not be ready for you upon arrival at the holiday home. Costs are €4.50 per set and can optionally be rented online, via +31 (0)88 - 500 2424, or at the reception of the resort.


What are preferred costs?

Preferred costs are costs that are charged when you state special wishes and/or demands when you make a reservation. Special wishes and/or demands include:

  • A pet-friendly or pet-free holiday home
  • A campsite / holiday home near the swimming pool
  • A holiday home with air conditioning
  • A specific accommodation number
  • Accommodations or camping pitches next to each other

Checking in and out

Checking in and out

What are the opening hours of the reception?
The receptions at our holiday resorts are open during the following hours.

Monday to Friday 9.00 AM - 5.00 PM
Saturday and Sunday 10.00 AM - 5.00 PM


Take a look at the page of your holiday resort for the current opening hours.

Until what time can I check in?
You can check in at all our holiday resorts from Monday to Sunday between 3.00 and 5.00 PM.
 

Is it possible to check in earlier/later?
It is possible to check in between 3.00 PM and 5.00 PM. However, if you wish to arrive earlier or later, please contact the reception on the day of arrival.

If you arrive later than 5.00 PM, you must contact the reception. The reception will tell you about the further check in procedure. Please note that this is only possible if the booking has been fully paid in advance.
 

What time should I check out?
At all of our holiday resorts you must check out before the times below.

  • Monday to Friday before 10.00 AM
  • Saturday and Sunday before 11.00 AM


Is it possible to check out later?

It is possible to check out between 9.00 and 10.00 AM. If you wish to leave earlier or later, you can ask about the possibilities at the reception during your stay.

Accommodations

Accommodations

Is it possible to clean the holiday home myself to avoid paying for the final cleaning?
It is not possible to rent the holiday home without the final cleaning costs. These costs are mandatory.


Which resorts have wheelchair accessible holiday homes?

The following holiday resorts have wheelchair accessible holiday homes:

  • Résidence de Leuvert in Cromvoirt
  • Landgoed de Scheleberg in Lunteren
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Holiday Resort Het Esmeer in Aalst
  • Holiday Resort De Woudhoeve in Egmond a/d Hoef


Can I park my car at the home/campsite?

You can (if possible) park a maximum of one car at your holiday home, apartment, or camping pitch.


Are there any holiday resorts that are fireworks-free for New Year's Eve?

The following holiday resorts are fireworks-free during the New Year:

  • Résidence de Leuvert in Cromvoirt
  • Landgoed de Scheleberg in Lunteren
  • Holiday Resort De Wielerbaan in Wageningen
  • Résidence Valkenburg in Valkenburg
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Park Westerkogge in Berkhout
  • Holiday Resort Het Esmeer in Aalst
  • Holiday Resort Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Holiday Resort de Woudhoeve in Egmond a/d Hoef
  • Holiday Resort Beekbergen in Beekbergen

For more information, visitTopParken.com/fireworks-free-holiday-park


Can I bring my pet?

Pets are allowed on all of our holiday resorts. If you decide to bring your pet, you are required to report this to us before arrival. Note that pets are not allowed in every holiday home. The maximum number of pets per holiday home is two.

For more information, visit TopParken.com/vacation-with-your-pet

 

Can you bring your own bed linen?
No, renting bed linen is mandatory. You pay for bed linen for everyone from 3 years old. All beds are made for you upon arrival.

I would like a non-smoking holiday home.

All of our holiday homes are non-smoking. Therefore, you will always have a non-smoking holiday home at your disposal.

Do you have to buy coins to use the shower on the campsite?

At the following resorts, the shower works by using shower coins that can be purchased at the reception.

Holiday resort Shower Hot water
Bospark Ede in Ede € 0.50 € 0.20
Résidence de Leuvert in Cromvoirt € 0.75 free
Résidence Lichtenvoorde in Lichtenvoorde € 0.50 € 0.20

Services

Facilities

Is there an outdoor swimming pool at the holiday resort?
There is a heated outdoor swimming pool with a children's pool at the following holiday resorts.

  • Landgoed de Scheleberg in Lunteren
  • Bospark Ede in Ede
  • Holiday Resort ’t Gelloo in Ede
  • Résidence Valkenburg in Valkenburg
  • Résidence de Leuvert in Cromvoirt
  • Park Westerkogge in Berkhout
  • Parc de IJsselhoeve in Nieuwerkerk aan den IJssel
  • Holiday Resort Noordwijkse Duinen in Noordwijk
  • Holiday Resort De Woudhoeve in Egmond aan den Hoef
  • Holiday Resort Beekbergen in Beekbergen

For more information about our holiday resorts with swimming pools, visit TopParken.com/vacation-with-swimming-pool


Is there an indoor swimming pool available at the holiday resort?

There is a heated indoor swimming pool at the following holiday resorts:

  • Holiday Resort ’t Gelloo in Ede
  • Holiday Resort De Wielerbaan in Wageningen
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Parc du Soleil in Noordwijk

For more information about our holiday parks with swimming pools, visit TopParken.com/vacation-with-swimming-pool


Which holiday resorts have wireless internet (Wi-Fi) available?

You can use the Wi-Fi at all of our holiday resorts. Various internet packages are used: Bronze, Silver, Gold, and Family. The packages have to do with the number of MBs (speed of the internet).

At every holiday home you will receive one free Bronze device package. You can have the package upgraded for a fee at the reception of the resort.

The Internet is completely free at Holiday Resort De Woudhoeve, Holiday Resort Beekbergen, and Résidence de Leuvert.


Is it possible to rent bicycles at the holiday resort?

It is possible to rent a bicycle during your stay at the following holiday resorts:

  • Landgoed de Scheleberg in Lunteren
  • Bospark Ede in Ede
  • Holiday Resort ’t Gelloo in Ede
  • Holiday Resort De Wielerbaan in Wageningen
  • Holiday Resort Beekbergen in Beekbergen
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Park Westerkogge in Berkhout
  • Parc de IJsselhoeve in Nieuwerkerk a/d IJssel
  • Holiday Resort Het Esmeer in Aalst
  • Holiday Resort Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Holiday Resort De Woudhoeve in Egmond aan den Hoef
  • Résidence Valkenburg in Schin op Geul


Is it possible to reserve a breakfast?

It is possible to reserve a breakfast in the restaurant at the following holiday resort:

  • Holiday Resort Het Esmeer in Aalst (on request, during the holiday season and during the opening hours of the restaurant)
  • Holiday Resort Noordwijkse Duinen in Noordwijk (on request, during the opening hours of the restaurant)
  • Parc du Soleil in Noordwijk (only during the high season)

In addition, the following resorts have a sandwich service throughout the year or during the high season:

  • Résidence Valkenburg in Valkenburg (high season and events)
  • Résidence Lichtenvoorde in Lichtenvoorde (whole year)
  • Holiday Resort Het Esmeer in Aalst (whole year)
  • Holiday Resort Noordwijkse Duinen in Noordwijk (whole year)
  • Parc du Soleil in Noordwijk (whole year)
  • Holiday Resort De Woudhoeve in Egmond aan den Hoef (high season)
  • Holiday Resort Beekbergen in Beekbergen (high season)


Is there an AED present at the holiday resorts?

Yes, an AED is present at every holiday resort. Ask the reception about where it is located.

Is there a launderette available at the holiday resort?
You can use the laundry facilities at the following holiday resorts (for a fee):

Holiday resort Washing machine Dryer
Landgoed de Scheleberg in Lunteren € 4.00 € 2.00
Bospark Ede in Ede € 4.00 € 2.00
Holiday Resort 't Gelloo in Ede € 4.50 € 2.00
Résidence de Leuvert in Cromvoirt € 4.00 € 2.00
Résidence Valkenburg in Valkenburg € 4.00 € 2.00
Holiday Resort De Wielerbaan in Wageningen € 4.00 € 2.00
Park Westerkogge in Berkhout € 4.00 € 2.00
Holiday Resort Het Esmeer in Aalst € 4.00 € 2.00
Résidence Lichtenvoorde in Lichtenvoorde € 4.00 € 2.00
Parc de IJsselhoeve in Nieuwerkerk a/d IJssel € 4.00 € 2.00
Holiday Resort Noordwijkse Duinen in Noordwijk € 4.00 € 2.00
Parc du Soleil in Noordwijk € 4.00 € 2.00

Holiday Resort De Woudhoeve in Egmond a/d Hoef

Holiday Resort Beekbergen in Beekbergen

€ 5.00

€ 4.00

€ 2.50

€ 2.50


Is there a restaurant at the holiday resort?

There is a restaurant at the holiday resorts below:

Holiday resort Catering
Landgoed de Scheleberg Restaurant/grand café & snack bar
Bospark Ede Grand café & snack bar
Holiday Resort 't Gelloo Restaurant/grand café & snack bar
Résidence de Leuvert Restaurant/grand café & snack bar
Résidence Lichtenvoorde Restaurant/grand café
Holiday Resort De Wielerbaan Restaurant/grand café & snack bar
Park Westerkogge Restaurant/grand café
Parc de IJsselhoeve Pancake restaurant & snack bar
Holiday Resort Het Esmeer Restaurant/grand café & snack bar
Holiday Resort Noordwijkse Duinen Restaurant/grand café
Parc du Soleil Restaurant/grand café

Holiday Resort De Woudhoeve

Holiday Resort Beekbergen

Restaurant/grand café & snack bar

Restaurant/grand café & snack bar



Is there a shop available at the holiday resorts?

There is no store available at the following holiday resorts. However, the holiday resorts below do have a sandwich service throughout the year or in the high season.

  • Holiday Resort Het Esmeer in Aalst (whole year)
  • Holiday Resort Noordwijkse Duinen in Noordwijk (all year round)
  • Parc du Soleil in Noordwijk (all year round)
  • Holiday Resort De Woudhoeve in Egmond aan den Hoef (high season)
  • Résidence Valkenburg in Valkenburg

Activities

Activities

Is there an entertainment program for children?
There is an entertainment program for children at the following resorts:

  • Landgoed de Scheleberg in Lunteren
  • Bospark Ede in Ede
  • Holiday Resort 't Gelloo in Ede
  • Résidence de Leuvert in Cromvoirt
  • Résidence Valkenburg in Valkenburg
  • Holiday Resort De Wielerbaan in Wageningen
  • Holiday Resort Het Esmeer in Aalst
  • Park Westerkogge in Berkhout
  • Résidence Lichtenvoorde in Lichtenvoorde
  • Holiday Resort Noordwijkse Duinen in Noordwijk
  • Parc du Soleil in Noordwijk
  • Holiday Resort De Woudhoeve in Egmond aan den Hoef


Are cycling and hiking routes available at the holiday resorts?
Yes, cycling and hiking routes are available at the reception of every holiday resort.