Frequently asked questions
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The most frequently asked questions
On this page, you will find the most frequently asked questions.
I have a voucher or discount code; how can I redeem this?
I have a voucher or discount code; how can I redeem this?
That can be done in the final step (step 4) of the booking process at TopParken.nl, after leaving your details. Here you can enter your unique discount code in the "Voucher or Coupon Code" field. By clicking on redeem, the discount will be deducted from the rental price.
Which vacation parks have entertainment?
Which vacation parks have entertainment?
During school vacations, various vacation parks offer an entertainment program for young and old. This is at Resort Veluwe, Landgoed de Scheleberg, Recreatiepark ‘t Gelloo, and Résidence Valkenburg. These vacation parks also have many child-friendly facilities and accommodations.
At which vacation parks can I fish?
At which vacation parks can I fish?
You have the possibility to fish at Résidence Lichtenvoorde and Park Westerkogge. No fishing permit is required for this. You can also fish in the vicinity of various parks, including Recreatiepark het Esmeer and Parc de IJsselhoeve.
What is included in "additions" on my invoice?
What is included in "additions" on my invoice?
This includes various costs, including costs for the environmental tax, bed linen, and the final cleaning. If you book a vacation home with wellness, this also includes the use and cleaning of the hot tub, sauna, or spa.
Are towels included in the price?
Are towels included in the price?
Towels are not included in the travel costs. If you would like to use this, you can choose to add a towel package when booking. You can also order these later through My TopParken.
What kind of coffee maker is in the vacation homes?
What kind of coffee maker is in the vacation homes?
All vacation homes have a Jacobs Douwe Egberts coffee maker (coffee cups). These coffee makers are suitable for aluminum coffee cups. Using other coffee cups may cause the machines to malfunction and the coffee to taste bad. If you have forgotten (aluminum) coffee cups or have brought the wrong ones, they are also available in the 24-hour vending machine at the vacation parks.
How can I use the air conditioner?
How can I use the air conditioner?
Use of the air conditioner must be booked separately and costs €10 per day. You can add it to the booking at the reception if your home has an air conditioner. You will then immediately receive the remote control.
Please note! Not each vacation home has an air conditioner. To guarantee an air conditioner in your vacation home, we advise you to add this immediately to the booking when booking your stay. This can be done easily by activating the "air conditioning" search filter when booking a stay on our website.
When will I get my deposit back?
When will I get my deposit back?
In most cases, the deposit will be refunded within 14 work days after checking out. Any damage that occurred during a stay will be deducted from the deposit
Did not find the answer to your question? Then take a look at all the questions on each topic through the button below. Have you already made a reservation and would you like to take a look at your booking or book extras? Then log in through My TopParken.